Purpose

This SMS Communication Policy outlines how GovYork uses text messaging (SMS) to communicate with vendors when necessary. The goal is to ensure clear, respectful, and compliant communication while protecting privacy and data.

Scope

This policy applies to all SMS messages sent by GovYork to current or prospective vendors for business-related purposes.

When SMS Is Used

GovYork may use SMS communication only when:

• Timely or urgent communication is required
• Email or other standard communication methods are unavailable or ineffective
• The vendor has provided a mobile number for business contact

SMS messages are not used for marketing or promotional purposes.

Consent

By providing a mobile phone number to GovYork, vendors consent to receive SMS messages related to business operations, including but not limited to:

• Order confirmations or updates
• Schedule or delivery coordination
• Time-sensitive requests or clarifications

Message Content

All SMS communications will:

• Be relevant and business-related
• Be concise and professional
• Clearly identify GovYork as the sender

Sensitive or confidential information will not be sent via SMS.

Message Frequency

GovYork limits SMS communication to what is reasonably necessary to conduct business and avoids excessive or unnecessary messaging.

Data Privacy & Security

• Vendor phone numbers are used solely for legitimate business communication
• Contact information is not shared with third parties for marketing purposes
• All SMS practices comply with applicable privacy and data protection laws

Opt-Out & Support

Vendors can opt out at any time by replying STOP.

For assistance or questions regarding SMS communications, vendors may contact GovYork through official communication channels.

Policy Updates

GovYork reserves the right to update this SMS Communication Policy as needed to remain compliant with legal and operational requirements.